Ness Technologies Helps Telefónica O2 Czech Republic Improve Efficiency in a Strategic Two-year Engagement
Prague, Czech Republic – March 1, 2010 – Ness Technologies, Inc. (NASDAQ: NSTC and TASE: NSTC), a global provider of information technology solutions and services, announced today the completion of a major milestone in a strategic, two-year core technology engagement at Telefónica O2 Czech Republic, the Czech Republic’s largest telecommunications provider. The multi-million dollar engagement has significantly improved the efficiency of landline service delivery, while providing Telefónica O2 a lower short- and long-term cost structure.
The engagement involves improvements to Telefónica O2 Czech Republic’s system for setting up customers’ fixed lines, including analysis of and enhancements to Telefónica O2’s customer provisioning system, technical assessment and upgrades of its user change request system, and improvements to its configuration management system, along with associated testing, documentation and other system integration services. As part of the project, Ness Technologies successfully deployed Oracle Communications Unified Inventory Management to provide both a technical customer service catalogue and inventory as part of the end-to-end architecture.
In addition to greater efficiency and cost savings, the engagement is also providing a range of operational benefits to Telefónica O2 Czech Republic, including improved, guaranteed service operation; a new platform and work methodology that enable and enforce cooperation between different parts of the overall work team; and much more. Through the completion of the milestone in the two-year engagement, Ness has successfully fulfilled all the expectations of Telefónica O2 Czech Republic, completed the transfer of the know-how, and provided high quality and timely services according to the defined Service Level Agreement (SLA).
“We have partnered with Ness for over 5 years on various engagements and over that time Ness has consistently demonstrated that they are a professional, reliable and flexible supplier; and this is one of the reasons why Ness won this strategic outsourcing contract,” said Jiri Genzer, Provisioning System Manager at Telefónica O2 Czech Republic. “This engagement has allowed us to significantly improve efficiency, thanks to deep domain expertise at Ness.”
“We brought to Telefónica O2 Czech Republic, as with all of our customers, the three strategic factors which we believe characterize all Ness’ successful customer relationships: long-term strategic thinking directly related to underlying business issues, deep domain expertise sourced from around the world, and high value-added outsourcing of customer IT operations,” said Mirko Kalous (photo), general manager of Ness Czech. “As an international IT service provider with a strong regional presence, we are able to leverage thousands of experts worldwide for the benefit of our customers. We are happy that Telefónica O2 trusts the knowledge and experience we have provided during our five year partnership.”